The Role of E-Government Innovation in Enhancing Public Service Performance and Strengthening Transparent Governance

Abstract

The development of information and communication technology (ICT) has driven significant transformation in governance, especially through the implementation of e-Government. In Indonesia, e-Government innovation has become an integral part of bureaucratic reform in realizing a clean, transparent, and responsive government to the needs of the community. This study aims to analyze the role of e-Government innovation in improving public service performance and strengthening transparent governance. The research method used is a literature study with a qualitative approach, by analyzing various scientific articles, government documents, and international organization reports from the last five years. The results of the study show that e-Government innovation has a positive impact on the efficiency, effectiveness, and accountability of public services. Case studies of the implementation of SPBE in Ciamis Regency and E-SAKIP in various agencies show increased transparency and reduced bureaucratic time and costs. However, challenges such as limited infrastructure, low digital literacy, and bureaucratic cultural resistance still hinder system optimization. This study emphasizes the importance of transformational leadership, technological readiness, digital human resource capacity, community participation, and supportive regulations as key factors for success. Strategic recommendations include strengthening digital literacy, data interoperability between agencies, and public involvement in evaluating the government's digital performance to encourage more adaptive and sustainable governance.