Evaluation of Public Administration Systems in Managing Smart Tourism Destinations Using Technology

Abstract

This study evaluates the effectiveness of public administration systems in managing smart tourism destinations through the use of technology. As tourism destinations worldwide increasingly adopt smart technologies, the role of public administration becomes pivotal in ensuring that these technologies are leveraged to enhance the visitor experience, improve operational efficiency, and promote sustainable tourism. This research employs a qualitative approach, utilizing a comprehensive literature review to analyze how public administration frameworks integrate technological advancements in smart tourism management. The study examines various case studies and scholarly works to identify key factors that influence the success of public administration in supporting smart tourism initiatives, including governance, policy development, stakeholder collaboration, and technological infrastructure. The findings indicate that the successful implementation of smart tourism technologies requires a well-coordinated public administration system that fosters innovation, ensures data security, and facilitates multi-stakeholder collaboration. Additionally, the study reveals challenges such as budget constraints, technological disparities, and the need for enhanced digital literacy among administrative personnel. Recommendations for improving public administration’s role in smart tourism management include adopting flexible governance structures, increasing investments in technological infrastructure, and fostering public-private partnerships. This research contributes to the growing body of knowledge on smart tourism management and offers valuable insights for policymakers and tourism professionals aiming to harness the full potential of technology in creating sustainable and competitive tourism destinations.