The Role of Mediation in Business Dispute Resolution: Challenges and Opportunities in Indonesia 2025

Abstract

Mediation as an alternative to resolving business disputes is increasingly important in Indonesia, especially ahead of 2025. The purpose of this study is to explore the challenges and opportunities in the implementation of mediation in the business sector. The methods used include qualitative analysis of existing regulations, interviews with mediators, and surveys on public understanding. The results show that although mediation offers an efficient and quick solution, its effectiveness is still hampered by low public understanding, distrust of mediators, and a strong litigation culture. In addition, regulations related to mediation in Indonesia still experience inconsistencies and overlap with other laws. However, there is an opportunity to strengthen the mediation position through regulatory reform, improving the quality of mediators, and educational campaigns. Support from governments and collaboration between agencies can also encourage mediation as the default mechanism in the resolution of the crisis.