The Role of Hospital Management Information Systems in Improving Integrated Patient Quality and Safety

Abstract

High-quality and safe healthcare services are critical to modern hospital operations. In the context of rapid digital transformation, Hospital Management Information Systems (HMIS) have emerged as key instruments for improving the quality and safety of integrated patient care. This study investigates how HMIS contributes to hospital service excellence by examining system design, operational implementation, and stakeholder involvement. Employing a qualitative literature review methodology, the study analyzed scholarly sources from 2019 to 2025 that focus on the relationship between HMIS and patient safety in Indonesian hospitals. Findings indicate that modular, integrated, and user-centered HMIS designs support real-time data exchange, clinical decision-making, and accurate patient tracking. Operational implementation of HMIS enhances efficiency through digitized workflows, reduces waiting times, and improves transparency in hospital administration. Moreover, HMIS facilitates incident monitoring and reporting mechanisms essential for fostering a patient safety culture. The involvement of hospital leadership, medical personnel, and quality assurance teams is critical in ensuring the system's usability, sustainability, and alignment with institutional goals. This research concludes that HMIS is not merely a technological solution but a strategic framework that transforms hospital services when supported by an adaptive culture, participatory leadership, and evidence-based practices. The paper proposes strategic recommendations for optimizing HMIS to strengthen healthcare delivery in Indonesia.