The Relationship Between Healthcare Professionals’ Therapeutic Communication and Patient Satisfaction in Diabetes Mellitus

Abstract

Background: In the context of patients with Diabetes Mellitus (DM), effective therapeutic communication is essential for enhancing patients’ understanding of their condition, adherence to treatment, and satisfaction with healthcare services. Previous findings indicate that the main reasons for patient dissatisfaction include healthcare staff communicating too quickly, insufficient number of doctors resulting in brief interaction time, limited competency of healthcare providers, and nurses not being attentive when listening to patient complaints. Objective: To examine the relationship between healthcare professionals’ therapeutic communication and the level of satisfaction among DM patients. Methods: This study employed a quantitative cross-sectional design. The population consisted of all patients receiving treatment at the Banda Raya Community Health Center. Data were collected using purposive sampling, resulting in a sample of 38 participants. Statistical analysis was conducted using the Chi-square test. Results: There was a significant relationship between therapeutic communication and patient satisfaction among Diabetes Mellitus patients, with a p-value of 0.013. Conclusion: The better the therapeutic communication implemented by healthcare providers, the higher the satisfaction of DM patients in managing their healthcare.